Contact us

Welcome

Welcome. I hope you will find the answers to your questions here. If not, please feel free to contact me.

Shipping details

For my patterns, I email them as a pdf file attachment within 24 hours of receiving payment.

For items crocheted by me, I ship ready-to-ship items within 48 hours of receiving payment, generally the next day. For custom items, I generally am able to mail within a week, often sooner. If you have a deadline for receiving an item, please contact me first for an estimated shipping date.

Refunds, returns & exchanges

There are no refunds for pdf files. However, if you received the wrong file, I will certainly send you the correct one. If you have a problem with a pattern, please contact me for assistance so we can solve your issue.

For items that are shipped to you, please contact me if there is any problem with the item. In general, I would ask that you return the item to me and I will refund your purchase. Please contact me with any issues so that we may work out a good solution.

Additional information

Note that all patterns are tested by myself and at least one other tester. This does not mean that a mistake might not have slipped through the testing. If something does not make sense, please contact me for assistance.

Please check my blog for additional information as well as some free patterns:

http://lauraslefthook.wordpress.com

Tawashi, Alphabet & Sports Crochet

All pdf files are emailed to you within 24 hours so you can get started on your project right away.

Please check out my blog for updates on new patterns on the way as well as a few free patterns.

http://lauraslefthook.wordpress.com